Do you need help?

Self-service

Here you will find information related to the self-service in the Auðkenni app.

Functionality of the app

Here you will find information about the functionality of the Auðkenni app.

PIN number

Here you will find information about the PIN number in the Auðkenni app.

Technical matters

Here you will find various information about technical aspects in the Auðkenni app.

Setting up the Auðkenni App

Here are various details about the setup of the Auðkenni App.

Error messages

Here are further explanations of error messages that may appear in the Auðkenni App.

Security

Here are various details related to security.

Notifications

Here are some information about notifications.

Digital ID's on a SIM card

Here are information about digital ID on a SIM card.

Electronic credentials on an Identity Card

Here is information about electronic credentials on Identity Cards, both private and professional credentials are on Identity Cards.

General information about electronic IDs

Here you will find various general information about electronic IDs.

Do you need help?

Self-service

Can I use the self-service to have digital ID in the Auðkenni app?

Why can't I use self-registration with a passport (biometrics)?

Why can't I see the biometric registration window?

Functionality of the app

How long is the electronic credentials valid in the Auðkenni app?

Can I have digital ID on the Auðkenni App on multiple devices?

Do I need an internet connection to use the Auðkenni app?

PIN number

Why do I need two PIN numbers?

Can the PIN number be changed?

What should I do if I forget my PIN number?

Technical matters

Why was my access to the Auðkenni app deleted?

Can two or more sharing one account?

What should I do if I get a "User not found" message when I try to log in with the Auðkenni app?

Setting up the Auðkenni App

How do I set up the Auðkenni App?

What can I do if I am unable to set up the Auðkenni App?

The NFC scanning in the Auðkenni App is unable to read the chip in the passport, what can be done?

Error messages

INVALID_COUNTRY_CODE_

DOCUMENT_NOT_VALID_

DOCUMENT_ALREADY_EXPIRED_

Security

What can I do if I lose my phone?

Is the Auðkenni app safe to use?

How to keep your smart device and the Auðkenni App safe?

Is the Auðkenni App a secure solution?

Notifications

Why am I not receiving notifications from the Auðkenni App on my iOS device?

Digital ID's on a SIM card

My digital ID on the SIM card is expiring, how do I get new ones?

Is it possible to get a digital ID for a foreign phone number?

I was changing phone companies (SIM card), do I need new digital ID?

How can I get digital ID on my phone?

Can I have digital ID on more than one phone?

Electronic credentials on an Identity Card

Do I have the new or old version of the Auðkenni card?

What should I do if I lose my Auðkenni ID card?

Where can I get the Smart ID software?

How many digits are in the PIN number on the Auðkenni Card?

How do I use the digital ID on the Auðkenni Card?

General information about electronic IDs

What options are available for those who cannot use digital ID?

I can't get to a registration authority, how can I get digital ID?

Can Icelanders who are abroad get digital ID?

Why should I get a digital ID?

Why are digital IDs more secure?